Question 1

What exactly is FreightLinkFlow?

Accepted Answer

FreightLinkFlow is a neutral technology platform (a load board). Licensed freight brokers and shippers post available loads, and carriers search them and contact the poster directly. We are not a motor carrier, not a freight broker and not a freight forwarder: we never arrange the transportation, negotiate the rate or take possession of freight.

Question 2

Are the loads on the platform real?

Accepted Answer

Yes. Only listings posted by brokers and shippers with an account are shown in search. Demonstration data is excluded from public results. Listings are the responsibility of the party who posted them, and expired listings are removed from search.

Question 3

Which lanes and equipment do you cover today?

Accepted Answer

We are in launch phase and focused on dry van freight on a small set of high-volume US lanes between Georgia, Texas and Illinois. Coverage expands as brokers and shippers join. All 50 US states are supported in posting and search; Canada is not covered.

Question 4

How much does it cost?

Accepted Answer

Creating an account and searching is free. Paid plans unlock advanced tools. Founding brokers get unlimited free load posts for 90 days, and founding carriers get Pro free for 90 days — no credit card required.

Question 5

How do I apply for a load?

Accepted Answer

Open a load and use "I'm interested". This sends a non-binding expression of interest with your contact details to the broker or shipper. Nothing is booked automatically: the poster contacts you and you negotiate and contract directly with them.

Question 6

Do you verify MC/DOT numbers and insurance?

Accepted Answer

No. MC/DOT numbers entered in a profile are self-declared and are not officially verified by FreightLinkFlow. Before tendering or accepting a load, you must run your own due diligence: FMCSA operating authority and safety status, insurance certificates, permits and creditworthiness.

Question 7

Do you guarantee payment for a completed load?

Accepted Answer

No. Rates, payment terms, invoicing and collection are agreed directly between the two parties. FreightLinkFlow is not a party to the transportation contract and does not handle freight payments.

Question 8

Can I post many loads at once?

Accepted Answer

Yes. Brokers and shippers can import loads in bulk from a CSV file using the template available in the dashboard, or post them one by one.

Question 9

How often is the load list updated?

Accepted Answer

In real time. New and updated listings appear in search without reloading the page, and outdated listings drop out automatically.

Question 10

How do I cancel my subscription?

Accepted Answer

You can cancel at any time from your account; access continues until the end of the paid period. If you need help, email support@freightlinkflow.com and we reply within one business day.

Question 11

Which languages does the platform support?

Accepted Answer

The interface is available in English (default) and French, switchable at any time from the header. Rates are always displayed in USD.

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