Contact us
Questions about the platform, your account, a listing or an invoice? Email us — a real person on the FreightLinkFlow team reads every message.
General support & accounts
Account access, listings, search, technical issues, billing and subscriptions.
support@freightlinkflow.comBrokers & shippers onboarding
Founding offer, bulk CSV imports and posting your first lanes.
brokers@freightlinkflow.comTrust, safety & privacy
Report a suspicious listing or user, or make a data privacy request.
privacy@freightlinkflow.comOur response commitment
- First reply within 1 business day on business days (Monday–Friday, 9:00–18:00 ET).
- Suspicious listing or safety reports: reviewed within 24 hours.
- Billing and subscription requests: resolved within 2 business days.
- Messages received on weekends or US public holidays are answered the next business day.
FreightLinkFlow is a neutral technology platform. We do not arrange transportation, negotiate rates or act as a motor carrier or freight broker, so we cannot intervene in a commercial dispute between two users — but we can review conduct on the platform.